Platform usage agreement.
Clear, fair, and humane terms that protect both your practice and the integrity of our clinical platform.
Legal Clarity
Standardized service levels and fair data practices for modern clinical teams.
Transparent expectations.
Our terms are designed to be read by humans, not just lawyers. We define our 99.99% uptime guarantee, our commitment to data portability, and the standards of professional conduct in our ecosystem.
We believe a platform is only as strong as its governing principles. By using DiamondEHR, you join a community dedicated to the highest standards of digital healthcare.
Our Commitment
What you can expect from our service.
Uptime SLA
We guarantee 99.99% operational availability with automated failover and regional redundancy.
Data Mobility
Export your entire dataset at any time in industry-standard JSON and FHIR formats—no lock-in, ever.
Fair Pricing
No hidden fees or unexpected surcharges. Our pricing is as transparent as our clinical engine.
Platform Unity
Continuous updates and security patches that improve the experience for all users simultaneously.